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Airtel-Vodafone has become the Channel Islands’ first retailer to achieve a national award for customer service.
Centre for Assessment Ltd – a national organisation which assesses and certifies companies against internationally-recognised standards – has awarded Airtel-Vodafone Customer Service Excellence, with special recognition for the company’s engagement with customers.
Airtel-Vodafone’s Head of Marketing, Peter Zunino, said: “We are a partnership of two of the world’s largest telecommunications companies but in the Channel Islands we still need to be at the top of our game.
“We achieved this award because we are a great team and our fantastic staff are passionate about what we do. Every customer counts in the Channel Islands, and we are continually looking to improve our service.”
Centre for Assessment assessed Airtel-Vodafone for days and were particularly impressed by the strategy of engaging and involving customers.
Mick Lynch from Centre for Assessment said: “We were particularly impressed by Airtel-Vodafone’s new website facility, Shop & Drop. We also liked their use of customer insight to inform policy and strategy.”
Only one other company – EY – has been awarded Customer Service Excellence in the Channel Islands.
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