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Barclays appoints new service and support manager

Barclays appoints new service and support manager

Friday 06 March 2015

Barclays appoints new service and support manager


Barclays Wealth and Investment Management has announced the promotion of Lisa Maltwood to service and support manager in Guernsey.

In her new role, Ms Maltwood will be responsible for managing and optimising service delivery to Barclays’ funds, captives, corporate, intermediary and local clients. Using her extensive industry experience, she will lead the team of executives and business partners to proactively identify and respond to clients’ needs to ensure an exemplary standard of service.

Ms Maltwood has worked at Barclays for nearly nine years. During this time, she has undertaken a number of positions across the relationship management team, starting as an executive in the local premier services team, before being promoted the following year to relationship manager.

Ms Maltwood then moved to the corporate and intermediaries part of the business where she provided support to high-value clients and business customers.

Before moving to Guernsey, Ms Maltwood was a sales manager, working primarily for companies involved in selling and supplying boats and other marine equipment to a global customer base.

“In my new role, I will strive to ensure that as a team we continue to provide an excellent overall client experience. This promotion gives me a great opportunity to gain face to face client contact, meaning I understand further the continuing importance of valuing our clients, and delivering on our promises,” said Ms. Maltwood.

Ken Bradley, director at Barclays in Guernsey, said: “Lisa has a wealth of expertise and a thorough understanding of our clients and industry developed over her nine years with Barclays. She has been instrumental to the growth and continued development of our relationship management team and it is fantastic to see her progress to this senior position. Lisa’s well-deserved promotion underscores our commitment to deliver the highest quality, end-to-end service to our clients in Guernsey and her promotion will be a great benefit to customers.”

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