Consumer disputes amounted to £1.3million in 2018

Tuesday 30 April 2019

Trading Standards assisted in the resolution of over a thousand disputes between consumer and local traders last year, amounting to a total value of £1.35million.

In total, Trading Standards dealt with 1,044 cases in 2018, 98% of which were actioned within three days.

The figures came in the Government of Jersey's Annual Report, which was released last week.

Pictured: Trading Standards' headquarters is located in the Central Market.

They showed that customer feedback for the service saw 96% of users rate Trading Standards staff as "courteous and helpful", while overall customer satisfaction was 86%.

In addition to dealing with consumer disputes, the service also issued 220 safety and product recall alerts and seized 157 unsafe items.