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Jersey Water has become the latest organisation in the British Isles to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With 100% of its staff trained to WorldHost standards, Jersey Water has officially become a WorldHost Recognised Business.
On receiving the recognition, Helier Smith, Chief Operating Officer said: “We are dedicated to providing a high quality of customer service and are proud to have gained WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering a great experience for them.”
The WorldHost programme is being rolled out across the British Isles by the People 1st Training Company, to help businesses gain a competitive edge and position the nation as a world-class tourist destination.
The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost Recognition, the programme may be monitored through impromptu mystery shopper visits.
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