Former BT Executive joins local telecoms board

Thursday 21 January 2021

A former BT executive, who helped the organisation achieve a world number one ranking for customer services, has been appointed as a Non-Executive Director of JT.

CEO of Smart Data Communications Company Angus Flett has previously held the role of Senior Vice President for Global Enterprise Products at Vodafone.

At BT, he was Managing Director of Customer Service and Customer Relationship Management, and was also responsible for BT’s Internet Service Provider division - the fifth largest white-label ISP in the UK, providing services to EE, Vodaphone, Post Office and SSE.

Mr Flett said he was encouraged to join the board as a result of JT’s “forward-looking approach”, adding: “…I’m delighted to be working with such a creative, ambitious and diverse company. What impresses me more though is how well embedded JT is in its community. This was demonstrated this year when it won Silver at the UK Customer Experience Awards, beating BT in its category, I might add.”

JT Chairman, Phil Male, said Mr Flett’s experience “will be a huge asset to the JT Board and will no doubt help with our long-term vision for growth and sustainability both in the Channel Islands and internationally.”

“The business world is facing uncertainty at the moment, but this appointment will further strengthen the ability of the Board to oversee JT’s operations and services,” he noted.

JT CEO Graeme Millar commented that Mr Flett’s “expertise and experience will greatly bolster JT’s long-term plans and strategies.”

“It is also hugely beneficial that he comes from a background of customer service and customer relationship management, an area that is very important to us and our people as we continue to provide and receive positive customer experience feedback, which is crucial to the success of our business,” he added.