Silver for JT at Customer Experience Awards

Thursday 29 October 2020

JT has won silver at the biggest customer experience awards event of its kind in the world.

The win at the UK Customer Experience Awards saw the local telecoms company's Customer Experience and Marketing Team fend off competition from BT who took Bronze in the Use of Insight and Feedback – Programme category.

Judges said they were impressed with how JT’s team had used customer feedback to improve their services.

JT CEO Graeme Millar said: “Winning Silver when up against big companies like BT is a huge testament to the talent and dedication of our teams... We are delighted and thrilled that the way we value the good relationship we have with our customers has been recognised in a national award, especially given the importance of telecoms this year.”

“Our people know how important it is to have good face-to-face contact with our customers, and while that has been difficult this year, we have found ways of reaching out so that we know what their needs are and how we can help," Tamara O’Brien (pictured top), Group Head of Marketing, Brand and Customer Experience, added.

"We work hard to make sure we deliver a great service and a lot of that is about listening to and learning about the people that use our services and products. We have had a huge amount of contact from our customers this year, and our teams adapted and, in some cases, changed roles to make sure we were able to respond to any problems and questions as quickly as possible. We are immensely proud to have come so far from when we started our customer focused strategy, making JT more than just a job for our people.”