Fraud warning for NatWest customers in the Channel Islands

Friday 13 June 2014

NatWest have issued a warning to all of their customers in Jersey and Guernsey about emails being circulated by fraudsters to try to get access to customer bank details.

In a warning that has gone out this morning, the bank say: “A number of NatWest Channel Island customers have received suspicious emails purporting to be from NatWest.

"The emails are very authentic in appearance, which may convince some of our customers that they are genuine.  We would advise customers not to respond to these emails or to click on any attachments or links and request that they forward the emails to phishing@natwest.com.”

They have emphasised that they would never ask customers for their full pin and passwords, or debit/credit card information, and say that if anyone believes that their account may have been compromised, that they should get hold of them on 282850.

A NatWest spokesman said: “We would also caution customers to be aware of voice phishing, which involves customers receiving unsolicited phone calls pretending to be from the bank or even the police.

“If you get a call asking you for your security information, end the call immediately. If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website.”