C5 Alliance Group promotes two to Head of IT Services

Antony Allen and Cindy Jacobs have been promoted to Head of IT Services within the Jersey office of C5 Alliance Group. Both individuals are former Itex employees and have been elevated to their new roles following the recent acquisition of the IT services company by C5 Alliance.

Antony Allen and Cindy Jacobs have been promoted to Head of IT Services within the Jersey office of C5 Alliance Group.

Both individuals are former Itex employees and have been elevated to their new roles following the recent acquisition of the IT services company by C5 Alliance.

Mr Allen was the head of service delivery and operations at Itex and has a strong background in both customer relationship and management roles.

In his new position Mr Allen will retain full control of the service desk and service operations at C5 Alliance Group, while also taking responsibility for the company’s data centres, hosting services, internal systems and logistics. He will also build upon his existing relationships with several high profile clients. 

Ms Jacobs has 12 years’ experience in the IT industry in a variety of roles ranging from service desk manager to IT manager and more recently a service transition manager.

In her new role Ms Jacobs will apply her skills in leading the second and third line managed teams – a role which poses multiple challenges and requires an understanding of each customer environment simultaneously.

Rob Leader, C5 Alliance managing director said: “Our managerial team continues to grow following our acquisition of Itex. We have identified a lot of talent within the group and are in the process of structuring our teams to recognise people with the ability to lead and motivate their colleagues. 

“Cindy and Antony have a wealth of technical experience and knowledge to add to their leadership skills, which will serve them well in their roles on the C5 Alliance Group management team.”

C5 Alliance Group holds the International Standard of Assurance Engagements (ISAE) 3402 Type II accreditation.

“As a management team we have implemented a series of ITIL (Information Technology Infrastructure Library) disciplines across C5 Alliance Group to improve the management of IT services and maintain our ISAE accreditation. Cindy and Antony will play a big part in ensuring these developments bring benefits to our clients,” said Mr Leader.

Following the acquisition of Itex, C5 Alliance Group is the only locally-owned, full service technology solutions company in the Channel Islands, employing over 170 of the most highly skilled IT specialists.