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Results of Jersey Post sixth annual customer survey show that 93% of the 6,781 respondents said that their postman is ‘very good or good', a slight increase from the 92.5% of last year.
86% of respondents appeared to be satisfied with the delivery service while 85% said that the retail network and associated services are ‘very good or good’, showing consistent levels.
Islanders stated that the highest priority for their postal service is keeping costs low with 48% of responses, followed by consistency of delivery time with 39% and timeliness of delivery 13%. Those results reflect the same tendencies as last year's survey.
Tim Brown, Chief Executive at Jersey Post, commented on the results: "Despite dramatic declines in traditional letter mail volumes, the team at Jersey Post continues to work hard to deliver a consistent level of service. It is hugely rewarding to be told by our customers that we continue to meet their expectations for the local postal service.
"Six years on, this survey remains incredibly important to all areas of our business: it tells our front-line staff that they are performing well but equally helps the management team to make informed decisions as we look to invest and further enhance our business.
"We are extremely grateful to those islanders who took time to complete the survey, and those customers who regularly give us feedback. We always want to hear customer feedback, either through our staff or via other communications channels, and would like to urge customers to feedback any comments regarding our people or our services so that we are able to act upon them."
Jersey Post have been conducting their customer survey annually since 2011 through form sent to all Island households.
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