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Post office to go after more than 20 years amid airport redesign

Post office to go after more than 20 years amid airport redesign

Monday 12 February 2024

Post office to go after more than 20 years amid airport redesign

Monday 12 February 2024


Jersey Post has said it is "disappointed" that the sub-post office and currency exchange at the Airport is to be closed after more than two decades as part of a redesign of customer services.

The branch will close at 19:00 on Sunday 24 March, although the post box will remain in place for passengers to drop off cards and letters before making their way through security.

Hope to deliver a "much better experience"

In a statement, Ports of Jersey said the change forms part of a redesign of customer services which will see the creation of an "Airport Operations Centre".

Deputy Airport Director Ashley Maggs said: “This will replicate what we already have in the Maritime Operations Centre for our harbour operations.

"It will transform the management of our daily operations and enable us to deliver a much better experience for our customers."

He added: "As part of this work we have redesigned customer services and are changing how we look after our passengers. Resources are being focused on the Airport’s core activities to ensure smooth journeys through the airport for all our passengers, especially our most vulnerable customers.”

Open to future opportunities to "reintroduce" service

Julie Thomas, the Managing Director of Postal and Logistics for Jersey Post, said: “We have had a close working relationship with Jersey Airport for more than 20 years, and are disappointed that the branch is closing. But we understand that it is part of a larger internal, restructuring process."

currenciescurrencymoneycashdollarseuro.jpg

Pictured: The branch closure will mean the end of currency exchange at the airport.

She continued: "We are acutely aware of the important role our post office network plays in the local community, and we commit to continue working with the Airport team in case of any future opportunity to reintroduce some form of service.

“In the meantime, foreign currency is available through our website, and in our branches at Broad Street (20 currencies) and at Rue des Pres (EUR and USD). Our western branches in St Peter and St Brelade remain open for postal services in the Airport vicinity.

"We would like to thank the Airport for the service they have given to Jersey Post customers over such a long period of time."

Changes at the airport

It comes after the airport's customer-side zone underwent a restructure to expand its security area.

New x-ray machines allowing liquids and laptops to be kept within passengers' luggage were installed as part of the changes, and full-body scanners.

It also recently emerged that the potential to use facial recognition technology at the Ports – for which Government recently developed a new framework  is being explored.

LISTEN...

Express recently spoke to Ports of Jersey about how technology may be used to make the passenger experience better in future – listen to the interview below or search Bailiwick Podcasts wherever you get your podcasts...

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