Wednesday 07 June 2023
Select a region

Government to introduce a Public Services Ombudsperson

Government to introduce a Public Services Ombudsperson

Wednesday 19 October 2022

Government to introduce a Public Services Ombudsperson

Wednesday 19 October 2022

The Government of Jersey has published proposals to establish an independent Public Services Ombudsperson to help resolve complaints about public services in Jersey, quickly and transparently.

Part of the Council of Minister’s 100 Day Plan, Chief Minister, Deputy Kristina Moore, has now submitted instructions for new legislation to be drafted.

The Law would create a Jersey Public Services Ombudsperson (JPSO) to resolve complaints about administrative actions, decisions or omissions, or failures to act, which have resulted in alleged injustice or hardship, by specified bodies in Jersey.

Chief Minister, Deputy Kristina Moore, said: “In establishing the Jersey Public Services Ombudsperson we will be driving a higher standard of administration by our public services. It will provide people with the chance to seek redress if our public services have let them down.”

The JPSO’s principal function will be the investigation of individual complaints by members of the public, whilst maintaining an ability to conduct investigations in certain circumstances whether a complaint has been made or not.


Pictured: Chief Minister, Deputy Kristina Moore.

It will also undertake joint investigations with other bodies where appropriate, bringing forward model complaints-handling procedures for public services and will oversee the application of the model procedures it draws up.

The JPSO will be independent of Government and will have a particular focus on transparency in all its dealings.

Sign up to newsletter



Comments on this story express the views of the commentator only, not Bailiwick Publishing. We are unable to guarantee the accuracy of any of those comments.

Once your comment has been submitted, it won’t appear immediately. There is no need to submit it more than once. Comments are published at the discretion of Bailiwick Publishing, and will include your username.

Posted by Keith Marsh on
And how much is this luxury going to cost the taxpayer ?
Posted by on
Good it's about time, this is long overdue as you have absolutely no recourse to an independent person or body that can bring individuals in the civil service to account.

They simply do not have to justify their actions to anyone. Hopefully the creation of this ombudsman will rectify this long overdue situation where people can get some justice.
To place a comment please login

You have landed on the Bailiwick Express website, however it appears you are based in . Would you like to stay on the site, or visit the site?