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Planning "incompetence" lost us £250k


Thursday 08 June 2023

Planning "incompetence" lost us £250k

Thursday 08 June 2023

The Director of the Savoy Hotel has claimed that Planning Department "incompetence" has cost his family £250,000 – and led to a "loss of crucial family housing opportunities for locals”.

Roberto Lora had planned to demolish the premises and replace it with 53 “environmentally-conscious family townhouses”.

The plans included a mix of a mix of one-, two-, three- and four-bedroom apartments – which Mr Lora previously said “underpin the family orientated vision of the scheme”.

But those proposals were unanimously rejected last month amid concerns over the impact on neighbouring properties – the conclusion to a saga involving mixed messages from planning officers and a "farcical scene" as the proposals were presented to the Planning Committee at a meeting last month, according to Mr Lora.

Following the rejection, Mr Lora said he felt his family and business's experience with Planning raised "concerns about the competence and effectiveness of the planning department".

Mixed messages

A key problem, he explained, was inconsistent advice given by two different planning officers – the first of which was operating remotely from the UK.

This first planning officer “crucially supported our eco-friendly family townhouse redevelopment project”, he explained.

However, Mr Lora claims that one month after submitting the application, the UK-based planning officer was “unexpectedly removed from the project without prior notice or communication”.

Savoy Hotel Aerial_view_front_001_.jpg

Pictured: An aerial view of the proposed development.

The hotel director says that this “unprofessional and disappointing situation led to the appointment of a new, unresponsive junior case officer who eventually advised us to withdraw our application, despite the previous endorsement”.

Mr Lora explained: “We invested £250,000 and three years into developing a scheme to exit the hotel business and provide much-needed family homes in Jersey.

“However, the planning department's actions have needlessly hindered our efforts.

“We were ignored and stonewalled when we sought clarification on their reasons for wanting a complete withdrawal.”

A "farcical scene"

Mr Lora also described a “farcical scene” at the Planning Committee Meeting, during which he claims that “the case officer misrepresented our scheme and used outdated slides that included a swimming pool, which was no longer part of our application”.


Pictured: The Savoy first became a hotel in 1968.

He added: “Despite our efforts to correct the information, the officer blamed our architect and misled the committee.

“This farcical scene further damaged our chances of approval – something very hard to achieve at the best of times.”

"Islanders have missed out on a valuable housing opportunity"

The hotelier concluded: “We have been subjected to gross mistreatment and believe it is a result of incompetence and/or unilateral decision-making within the Planning Department.

“Although our scheme had minor issues to address, the lack of cooperation and support from the planning department hindered our progress.

“Sadly, this means islanders have missed out on a valuable housing opportunity, and developers will likely stick to conventional, small apartments that mainly end up in the buy-to-let market.”

He added: “We urge the local press and the community to recognise the failures within the Planning Department and advocate for fair treatment and support for projects that address the urgent need for family housing in St. Helier.”

The Government of Jersey declined to comment on Mr Lora's specific planning applications but confirmed that all planning officers in Jersey are required, by law, to make determinations in line with the Bridging Island Plan.

Will things change?

Mr Lora’s criticism follows a damning independent report on the "underperforming" Planning Department, which condemned the its "unfit for purpose" processes and "severely dysfunctional IT systems" and called for "radical improvements".

In his review, Jim McKinnon CBE – a former Chief Planner to the Scottish Government – found that the processes seeking planning permission are "seriously dysfunctional" and require "radical improvements".


Pictured: Following Mr McKinnon's review, Environment Minister Jonathon Renouf admitted that the Planning Department was "falling short".

He added that "far too much is expected of young and inexperienced staff lacking the technical knowledge to carry out work effectively" in the department.

Following the review, the Environment Minister admitted that the department was "falling short", and pledged to take action to address the problems identified by Mr McKinnon.


Neighbour concerns oust plans for eco homes on Hotel Savoy site

Fresh bid to replace Hotel Savoy with eco-townhouses

Hotel Savoy “eco-townhouses” proposal rejected

End of an era” for Savoy as eco homes planned

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Comments on this story express the views of the commentator only, not Bailiwick Publishing. We are unable to guarantee the accuracy of any of those comments.

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Posted by john garner on
Hardly suprising that many people just sell the sites on to the likes of Dandara who seem to have a knack of getting permissions through
Posted by Martin on
My friend calls the Planning Dept the No dept!

As that is normally the reply!

It seems instead of planning saying a straight No - or what would be approved so plans can be submitted accordingly it appears the applicant must run the expensive gauntlet of ever more frustrating guesses! I am sure if someone totted up the cost of refused applications the above cost of £250 K would be a small %?

If the plethora of refusals was eradicated by means of a sensible system then a massive loss of income to the Gov would be lost!
Posted by Michael Van Neste on
Under "user pays" we have the excuse to render the highest planning application fees in the world. We should expect at least helpful and professional service, yes SERVICE, from a department that should be working to assist, wherever possible, applications for quality housing development. We have a housing crisis. We have a Planning Department "not fit for purpose". As soon as you need to pay (through the nose) for the right to develop your own property as you wish, you get treated as a supplicant, an irritation, a nuisance and as a "ne'er do well". Every scheme must be frustrated if possible, delayed and reduced. Was they ever a planning officer in Jersey who recommended increasing the density of a scheme at a time of a housing crisis? Sorry, can't stop laughing...... Silly question!
Posted by John Henwood on
What a debacle! No wonder the report commissioned by the Minister was severely critical of the Planning Department. Openness and accountability is supposed to be the hallmark of this government, so who is going to be held accountable for the Planning Panel of politicians being (allegedly) misled at the public hearing. Why did the officer say there was to be a pool when there was not? Why was one planning officer, who was supportive of the proposal, replaced with one who was not? Who is pulling the strings here? Frankly this whole saga has the whiff of something very unpleasant. I'm glad Mr. Lora has gone public, but fear he may suffer reprisals.
Posted by Scott Mills on
Uttter madnes....we need more flats, apartments and housing cry the Government on a daily basis. I've got a lovely site to transform into such dwellings for families etc.... to enjoy...Planning computer says no.....why? just look at our old offices. I think it's the standard operating procedures from planning, say no a few bring in more cash....then still say no. Pity roberto in this instance obvious forgot to put a brown envelope with his form. Or better still, get a farmer mate to submit it, always a yes for them. Look at the houses built at the entrance of the farm on the right as you leave st. ouens's 20 mph heading towards greve. How did they get planning? hmmmm....Lovely beaches though
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