Brittany Ferries online booking systems have been restored – after almost a week out of action.
The systems were taken offline by a fire at the NorthC Data Centre in Almere, Netherlands, on Thursday 7 May.
No injuries were reported but the fire destroyed backup power systems and caused significant data, network, and service outages for several days.
Earlier this week, a spokesperson for Brittany Ferries said that the problem would be fixed shortly. Its web service was back online by this morning.
Nigel Wonnacott – Group Head of Communications for Brittany Ferries – said the impact on the ferry firm and its essential services has been limited, but he apologised for the impact on passengers.
“This has been an irritating blip in an otherwise excellent relationship between Brittany Ferries and Guernsey,” he said.
“We deeply regret the inconvenience, which was caused by fire at a data centre used by our reservations supplier Carus.”
Mr Wannacott said sailings were unaffected by the issue, but passengers who needed to book and travel at short notice over the past few were impacted the most.
He apologised to them directly.
“The impact is low. The reality is that freight was unaffected, passengers with existing reservations were unaffected and customers intending to book in the next few weeks and months can now do so. Nevertheless, we apologise to everyone for the inconvenience, particularly those whose immediate travel plans were impacted by this regrettable incident.”
Anyone needing to travel urgently today had been able to book in person with Brittany Ferries at St Peter Port, Poole, or Portsmouth harbours last night and this morning.
Anyone needing to book for future travel plans can now book online.