Citizens Advice Guernsey has reported a surplus of more than £80,000, turning around a loss of nearly £93,000 just two years ago.
That’s despite the charity’s cases growing more complex, with the average time spent on a case up about 10 minutes since 2021 – increasing to 54 minutes spent working on each case on average.
Maggie Thompson, CAG Treasurer, said the £81,238 surplus for 2025 “far exceeded” its expectations.
“After a few years of financial instability, it is encouraging to see the charity return to a more stable financial footing,” she said.
The surplus was driven by increased income of nearly £330,000, which rose because of an extra £73,000 in States funding, as well as some one off grants.
The charity’s year-end reserves were just under £210,000 – up from £118,000 last year – which would give CAG “a level of financial resilience”.
Financial help
The charity handled just over 3,000 calls and other contacts in 2025, a slight rise on the previous year, suggesting demand is beginning to stabilise after a dip in 2024.
While overall case numbers appear lower, the organisation said this is partly down to a new recording system, with underlying demand remaining high and increasingly complex.
Demand for specialist financial help has also grown, with the number of people using the charity’s money advice service rising nearly doubling 88 in 2025.
The charity said ongoing cost-of-living pressures meant it expected continued demand from people struggling with debt, low income and rising bills.
