St John Ambulance and Rescue Service has commissioned a feedback survey so it can understand how islanders see it.
The goal is to assess its current performance and identify areas for improvement during a period of high demand, the service said.
The survey – which is being carried out by Island Global Research – is open to all residents.
However, a spokesperson said they’re particularly interested in hearing from people who’d used either the emergency ambulance or the non-emergency patient transfer service recently.
They’re also keen to hear from friends or relatives of those who have used these services in the last year, and anyone with feedback on the Joint Emergency Services Control Centre (JESCC).
Members of the ambulance subscription scheme and recent patients from January or February may receive an invite via email or post.
High quality care
Dean de la Mare, Head of Operations, said feedback was “really important to us”.
He added: “Delivering high-quality patient care is our top priority and our crews take pride in being compassionate and providing an excellent standard of care, ensuring people get the service they deserve.”
Mr de la Mare said demand for ambulances “continues to be high”.
“With periods of increased demand and it is important to find out what islanders think of the service we are providing so we can see what we are doing well and look at how we can improve,” he added.
The anonymous survey is open until mid-April and can be accessed either through St John’s website or the Island Global Research portal.
There are also paper copies available at the reception at the services headquarters on the Rohais.
