Condor also enjoyed improvements in customer satisfaction, rated eight out of 10 for helpfulness in 2016 – up 1.1 points since 2015 – following assessment of over 10,000 passenger responses.
The operator has come under fire in recent years for delayed and cancelled services, as well as repeated problems with the Condor Liberation.
Pictured: The Condor Liberation, which had previously encountered numerous issues.
But the company say that much work has been undertaken over the past 18 months to improve services, including the introduction of an ‘asset health programme’ in 2015 aimed at predicting and identifying causes of technical problems across the fleet.
Paul Luxon, Condor CEO, commented: “I would like everyone to recognise that we are all dedicated to providing year-round, robust sea connections and this is certainly paying dividends in terms of our punctuality and reliability,”
While he acknowledged that “inclement weather” can affect travel across the Bailiwick, he said that the performance results, “…have shown we are quick to react and adapt our services, illustrated only last weekend when an additional service was scheduled to St Malo to ensure passengers reached their destination with minimal disruption.”
“We are not complacent however, there is still much more we can do to deliver an even better ferry service across our freight, lifeline and tourism offerings serving the communities we serve through great sea connectivity. And we are determined to do so.”