An AI health tool that aims to enhance the efficiency and experience of consultations has been rolled out at a local GP practice.
Health Plus, with the support of Digital Jersey, has launched the “AI scribe” tool Heidi Health to transcribe consultations between doctors and their patients.
It is the first time an AI scribe tool has been rolled out in a GP practice in Jersey.
The tool can recognise relevant medical information and turn it into clear, structured, accurate medical notes. It can be tailored to a GP’s requirements, adding context and switching between concise or detailed notes as needed.
Heidi Health is also able to undertake tasks like drafting referral letters and letters to patients based on a consultation.
Digital Jersey says the tool complies with the “highest standards of data governance, security and confidentiality”, as the requirements of Jersey’s data protection legislation have been built in from the outset.
Patients will be asked to consent before use and all transcribed data will be stored securely within the EU, without capturing unnecessary personal details.
The adoption of AI scribe technology at Health Plus can serve as a valuable case study, paving the way for similar technological advancements in our health sector
Tony Moretta, CEO of Digital Jersey
Digital Jersey added that the roll-out of Heidi Health at the Health Plus practice “aligned well” with the aims of the original Digital Strategy for Health and Care in Jersey, and current Government focus on Digital Health.
That strategy sets out the broad approach to “digitising” the Island’s health and care system so technology can deliver benefits to patients, service-users and care professionals.
Dr Ed Klaber of Health Plus said the AI tool will allow GPs to “be more present during appointments, improve communication with patients, and enhance the overall patient experience”.
“By automatically transcribing and formatting notes, it will also save our GPs a considerable amount of time,” he said.
“We’ve seen how Heidi Health has been used successfully in other places, including Australia and the UK, and we’re excited to now bring it to Jersey.”
Dr Klaber continued: “This project demonstrates that the highest standards of governance do not need to be compromised in the delivery of new technologies.”
Tony Moretta, CEO of Digital Jersey, added: “We fundamentally believe that technological innovation can benefit our community – and the implementation of AI scribes in a healthcare setting aligns perfectly with this mission, while also reflecting the wider island ambitions for digital health.
“We’re pleased to have supported the roll-out of Heidi Health locally – it represents an innovative step forward for healthcare on the island, promising meaningful improvements in patient care.
“The adoption of AI scribe technology at Health Plus can serve as a valuable case study, paving the way for similar technological advancements in our health sector.”