The Customer Hub counter on level 1 of Edward T Wheadon House (ETWH) will be closed for two days on Friday 7 November and Monday 10 November for essential electrical upgrades.
During this period, customers will be redirected to the level 2 counter.
This is the next phase in a programme of works to ensure the resilience of the building’s electrical infrastructure. Any customers wishing to avoid calling into the Customer Hub on these two days can contact the various Customer Hub services by using the contact numbers or email addresses set out below. All other services within ETWH will remain unaffected.
The Level 1 customer counter will reopen to the public on Tuesday 11 November at 8:45am.
During the closure, Income Support and Unemployment Benefit customers will be able to:
- Contact Income Support or Unemployment Benefit teams on 221000
- Email incomesupport@gov.gg or employmentbenefits@gov.gg for Unemployment Benefit queries
- Send your wage slips in via the app (Guernsey uploads) or via email
- Attend the office if you don’t have a bank account and haven’t received payment
Sickness, injury, incapacity, and parental benefit customers will be able to:
- Contact the Customer Hub helpline on 221000
- Email benefits@gov.gg or socialsecurity@gov.gg for any queries related to sickness, injury, incapacity, and parental benefits
- Find out more information on sickness and injury benefits at gov.gg/sicknessandinjury
Pensions customers will be able to:
- Contact the Pensions and Allowances helpdesk on 221000
- Email pensionsallowances@gov.gg for pension related queries
- Find out more information on States pensions at gov.gg/statespension
Driver Vehicle and Licensing customers will be able to:
- Hand in application forms and paperwork.
- Pay for any applications by calling one of the team on 221000.
- Email the Driver and Vehicle Licensing team at dvl@gov.gg
Please note, the DVL team will be unable to take photos for licence applications or process contactless payments on the 7th and 10th November.
