Aurigny has opened a newly constructed ticket desk at Guernsey Airport, marking an important step in its continued focus on improving the customer experience.
Previously, customers needing in person ticket support were required to use the check-in desk which could lead to congestion during peak times. The new ticket desk is separate from the check-in area, located centrally in the terminal, to achieve a more streamlined check-in process. The desk offers a calm setting dedicated to ticketing enquiries including bookings, amendments and travel advice.
The desk, open from 9am – 5pm daily, is staffed by an Aurigny team with a combined 70 years’ experience in aviation ticketing and customer service.
Mickey Champion, Guernsey Station Manager, said: “As Guernsey’s Airline, we’re proud to provide a dedicated space where customers can receive personal, attentive service. The new desk allows our team to offer the support passengers need; it’s all about making the journey smoother for our community.”
Guernsey Ports constructed the desk, with decoration and finishing touches carried out by Aurigny’s terminal team during the five-day project. The much-loved hand-stitched ‘Joey’ artwork, originally gifted to the team when the first ticket desk opened following the terminal’s completion in 2004, will be proudly on display.