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Jersey Post has been shortlisted for two awards at the World Post & Parcel Awards.
The company has been shortlisted in the Customer Service and Technology categories at the 2018 finals and recognised for the development of an automated parcel management solution.
The solution involved the installation of an automated parcel sorting machine which linked through to handheld terminals and tracking software used by postal workers out on their delivery rounds. It has helped enhance the delivery operation by improving first time delivery rates and introducing alternative delivery services.
The company says it is also more cost-effective, enabling Jersey Post to continue to offer a sustainable postal service without the need for government subsidy in the long-term.
Paul Marett, Director of ICT at Jersey Post stated: “Most parcels received by islanders are the product of internet shopping and everyone in the purchase chain, including Jersey Post, have similar requirements –quick, seamless and hassle-free delivery. Thanks to the parcel automation project, our success with first- time delivery KPIs has improved enormously to the benefit of all stakeholders. Naturally, we are thrilled that our hard work with this project has been recognised at such a high level within our industry.”
The Awards winners will be announced at a gala dinner on 12 June at the Royal Lancaster Hotel in London.
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