Wednesday 05 October 2022
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New Business Support Officer

Compliance Enquire


Hours:Part Time

Full Description

New Business Support Officer

Application Deadline: 21 October 2022

Department: Compliance

Employment Type: Permanent - Full Time

Location: Jersey


In this role, you will be providing administration and oversight of the new business process and support to the client facing teams and directors in the efficient and timely on-boarding of new clients.
You will work closely with the Risk and Compliance and Co-Sec functions in the creation of records and collation of documentation with respect to new, existing and take on of structures.

Key Responsibilities

  • Provision of advice and guidance to the client facing teams and directors with regards to the CDD and verification records required prior to client acceptance
  • Review of client take on documentation with a view to ensuring quality data and accurate information
  • Identification and escalation of relevant risks
  • Manage the new business take-on process to ensure timely completion of client on-boarding by:
    • Chasing outstanding information
    • Interacting with other teams (Co-Sec, Risk and Compliance) involved in the new business process
    • Liaising with the sponsoring director and client teams
  • Creation of relevant client records in the core administration system
  • Attendance of New Business Risk Committee meetings
  • Recording of discussions and decision in connection to new business

Skills Knowledge and Expertise

  • Proven experience of a similar role in a regulated financial services industry, preferably in the Trust and Company services sector
  • Knowledge of AML/CFT legal and regulatory requirements in Jersey, with the ability to apply this knowledge to real life situations and make appropriate recommendations as to actions
  • Knowledge of private client and corporate services, to include the administration of trusts, companies and partnerships, and of relevant legal and regulatory requirements with the ability to apply this knowledge and make appropriate recommendations
  • Understanding of risk, with the ability to consider and apply scenarios with reference to RHTCs business
  • Exceptional, administrative, analytical and organisational skills to ensure accurate and timely completion of work
  • Excellent interpersonal, written and verbal communication skills, with the ability to communicate at all levels and across all teams within the business, to include challenging where appropriate
  • Proactive and self-motivated with excellent communication and influencing skills and the ability to react calmly to changing demands
  • Ability to manage, engage and motivate people
  • Flexible, with the ability to work to time pressures, managing own and the Teams workloads and prioritising accordingly
  • Able to clarify unusual situations, anticipate inherent risks, measure and analyse various implications
  • Able to work as part of a team, liaising and co-ordinating with colleagues


R&H have wide range of benefits and rewards to offer all employees these are as follows;
Contractual benefits and rewards
  • Competitive salary
  • 8% long term savings award (in lieu of pension) paid monthly in cash, calculated on basic salary
Non-Contractual benefits and rewards
  • 4% Discretionary Christmas bonus (basic salary)
  • Senior Manager Bonus (for those SM and above, based on performance)
  • Support for professional qualifications
  • Private Healthcare
  • Dental Cover
  • Group Income Protection
  • Group Life Cover
  • Critical Illness Cover
  • Wellbeing Initiatives
  • Holidays (25 30 dependant on role level)
  • Length of service awards including sabbaticals
  • R&H day (an extra day off during the Christmas/New Year Period)
  • Parking space (Associate Director and above)
  • Active social committee ( Monthly activities)
  • Charity support (money raised on initiatives matched by the Partners)

For more information please visit

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