Jersey Post given ‘stamp’ of approval

Wednesday 09 August 2017

An independent regulatory body that recently slammed Jersey Post’s service, says things have got better.

In June the Channel Islands Competition and Regulatory Authorities (CICRA) highlighted concerns that Jersey Post had failed to meet three of its nine quality of service targets in 2016.

CICRA noted “the performance failures all related to mail that should be delivered the day after it had been posted to the UK from Jersey, from Guernsey to Jersey, or from Jersey to Guernsey.”

Since then CICRA has being keeping a tighter watch on the company. In a report published today it says “Jersey Post has made a significant improvement in its quality of service during the second quarter of this year.”

During that period it has met all nine targets seeing a 63% improvement in inbound next day mail between December 2016 and June 2017: its best performance since August 2015.  Where the service was within the control of Jersey Post above target performance of 96.4% was achieved.

CICRA director, Louise Read, said: “We commend Jersey Post for the actions it has taken to address the concerns over quality of service which have clearly had a positive impact. We are hopeful these improved levels of quality of service can be sustained and CICRA will continue to monitor Jersey Post to ensure consumers continue to receive a postal service they expect. As soon as Jersey Post is able to demonstrate a sustained improvement then CICRA will reduce the frequency Jersey Post is required to report while still retaining an oversight role.”