Olympic-style training for Jersey Post staff

Monday 09 June 2014

Posties and all other members of staff at Jersey Post will be getting world class training this year to help improve the company’s service to customers.

They will be taking part in the WorldHost training programme – and getting the same tips on customer service that people got in the run up to and after the London 2012 Olympic and Paralympic Games.

But it seems the Island’s posties are already doing a better job than last year - according to around 7,000 households who took part in the company’s latest survey. 91% of them said their postman is good or very good, compared to 86.5% last year.

The survey also showed that Islanders are happier with their deliveries – almost 80% said the service is good or very good, up almost 10% on last year.

Their biggest priorities are for Jersey Post to keep costs low, deliver consistently and on time.

Chief Executive Kevin Keen said: “Almost 7,000 households responded to the survey which is almost 1,000 more than last year and demonstrates that Islanders continue to feel passionate about their postal service. I would like to take this opportunity to sincerely thank so many of our customers for taking the trouble to complete the survey and for their continued support.”

“We’re very pleased that this year’s results have shown an improvement, but we recognise that there is still plenty of work to do, both in developing our products and services, but also in providing excellent customer service. To this end, we’ve invested in our customer service this year and all members of staff will undertake the WorldHost training programme as part of their 2014 training and development plan.”

People 1st Training Company is recognised as the leading UK professional provider of customer service training through its WorldHost programme which helps businesses to transform their standards.

It’s objective is to make the UK’s reputation one of the most welcoming in the world.