More than 200,000 concessionary bus journeys made by Islanders last year

More than 200,000 bus journeys were made by disabled passengers using LibertyBus’s concessionary travel scheme last year, according to the company’s latest Social Impact Report.

The figures were revealed in LibertyBus’s Social Impact Report 2025-26, which is based on the company’s Customer Satisfaction Survey of more than 3,500 people.

The report explores how the operator’s role extends beyond simply transporting passengers, arguing that public transport is not only “providing a service that helps people get from A to B”, but is “also about enabling people to live independently, providing access to essential services, building community and supporting healthier and more sustainable lifestyles”.

Just over 204,000 journeys were made using the Avanchi Access card, which offers concessionary fares for disabled passengers, in 2025.

LibertyBus director Kevin Hart said the figures were “fabulous” because “5% of our users are making journeys because they need to”.

“We see young carers out looking after their parents by going by bus,” he said. “How would they get out and about otherwise?”

The report also found that 59% of wheelchair users said the bus was “easy” to use, while 38% said travelling by bus had improved their mobility, and a further 38% said it had given them more confidence.

Among 16 to 24-year-olds, 36% said using the bus had improved their social interactions, while 38% felt it had increased their independence.

More than 1.16 million journeys were made using the company’s Avanchi18 concessionary travel scheme in 2025.

Mr Hart said LibertyBus was giving young people “the freedom to explore the Island when they want to and where they want to”, while also “reducing congestion because parents aren’t taking them out”.

The report also highlighted that 70% of bus users have access to a car but choose the bus. 

LibertyBus said that the quality of its service, its price point and its accessibility make the bus a “preferred option rather than a last resort”.

Mr Hart added: “Not only is [the bus] for people with social needs who are disabled or have mobility issues, but it’s for everybody.” 

The report also highlighted the company’s work with charities and community organisations, including Jersey Mencap, the Jersey Employment Trust, and James’ Ark Jersey.

LibertyBus carried out more than 50 travel training sessions and community initiatives during 2025 to help Islanders access employment, education and essential services.